InvokerChat | Instagram assistant

We do our very best to protect your privacy and avoid any misuse or abuse of your personal data. Please read the following to learn more about our Privacy Policy. By visiting or using the Services in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby consent that we will collect, use, and share your information in the following ways.

What information do we collect and/or process?

We collect and/or process different types of information including but not limited to Personal data ("Customer Data")

We collect and process information/data from our Customers and/or Customer-Users ("Customer Personal Data") for our own purposes, such as to provide and administer the Service.

We also process other data on behalf of our Customers (such as content generated, requested or published via the Supported Platforms by our Customers) in accordance with the instructions our Customers give us through the Service (including, for example, the information and End User Messages our Customers monitor or collect from Supported Platforms through the Service) ("Customer Content"). Our Customers control how their Customer Content is collected and used by them.

Accordingly, we only use Customer Content to provide the Services to our Customer in accordance with the instructions they give us through the Services

We never collect/process sensitive data as this is not technically allowed through the use of the Service

Customer Personal data

When you first register for an invoker Account, and when you use the Service, we collect some data about you as a Customer / Customer User such as:

your full name
your email address
your timezone
your company name
your company's phone number
Social Profile URL
The content you've published on the Social Profiles you've connected to the Service
information we may receive relating to communications you send us, such as queries or comments concerning our Service

Cookies

invoker also automatically collects and receives certain data from your computer or mobile device, including the activities you perform on the Site, the Service, the Supported Platforms, the type of hardware and software you are using (for example, your operating system or browser), and information obtained from cookies

For more information about cookies: https://www.kaspersky.com/resource-center/definitions/cookies

For example, each time you visit the Site or otherwise use the Service, we automatically collect your IP address, browser and device type, access times, the web page from which you came, the regions from which you navigate the web page, and the web page(s) you access (as applicable).

How we use it

invoker uses Customer Personal Data for the following general purposes:

to identify you when you login to your account on the Service
to enable us to operate the Service and provide it to you
to verify your transactions and for purchase confirmation, billing, security, and authentication (including security tokens for communication with Supported Platforms)
to analyze the Site or the Service and information about our visitors and users, including research into our user demographics and user behaviour in order to improve our content and the Service
to contact you about your account and provide customer support, including responding to your comments and questions
to keep you informed about the Service, features, surveys, newsletters, offers, contests and events we think you may find useful or which you have requested from us
to sell or market the Service
to better understand your needs, diagnose problems, analyze trends, improve the features and usability of the Services, and better understand and market to our customers and users
to keep the Service safe and secure

Customer Content

When our Customers connect a Social Profile to the Service they can choose to instantly collect, process, share and access such Social Profile via the Service (subject to the terms of service and privacy policies with the Supported Platforms

In this way, our Customers Users can obtain, use and analyze data from Supported Platforms of their choosing, and also create, post, transmit, view, display or share data or information through the Service.

Type of data concerned:

Customer generated content (such as messages (including direct or private messages), posts, comments, profiles picture, images, feeds or communications exchanged on the Supported Platforms)
End Users Messages and/or name
End Users Social Profile URLs of the on Supported Platforms
Supported Platforms user IDs

How we use it

invoker uses Customer Content for the following purposes:

To identify the author of an End User Message
To aggregate all End User Messages from the same person and provide an history of all past conversation between and End User and a Customer

invoker is subject to the rules of social media, and by working in invoker you must also accept the rules of social medias that you add to your panel.

Third-Party Apps and Social Networks

The Service enables an ecosystem where you can choose to connect with Supported Platforms. If you choose to send your content to a Supported Platform, invoker is no longer responsible for that content from the point in time that it leaves the Service. Instead, the content will be in the control of the relevant Supported Platforms terms and privacy policies.

For example, if you use the Service to post a message on Facebook, Facebook's privacy policy and terms of service will apply to that message on Facebook's server.

While we attempt to facilitate access only to those Supported Platforms that share our respect for your privacy, we cannot take responsibility for the content or privacy policies of any Supported Platform. We encourage you to carefully review the privacy policies of any Supported Platform you access via the Services. For reference, the privacy policies of our current supported platforms are as follows:

We follow the rules and privacy of the social medias supported on the platform, by using Youtube API you are agreeing to be bound by the YouTube Terms of Service (https://www.youtube.com/t/terms) and Google Privacy Policy.

You use the YouTube API Services to connect accounts to the platform and allow third-party applications to serve content, including advertisements

Revoking access to the Supported Platforms

As the Service relies entirely on its connections to Supported Platforms and their APIs (such as the Facebook API, the Instagram API, the Twitter API, the LinkedIn API and the YouTube API services), if you wish to ensure that the Service doesn't access data from the Social Profiles you have previously connected to the Service, this is how you should proceed

For YouTube: https://security.google.com/settings/security/permissions
For Twitter: https://help.twitter.com/en/managing-your-account/connect-or-revoke-access-to-third-party-apps
For Facebook: https://www.facebook.com/help/204306713029340
For Instagram: https://www.facebook.com/help/204306713029340
For LinkedIn: https://www.linkedin.com/pulse/remove-third-party-apps-connected-your-linkedin-hector-rodriguez/
For Pinterest: https://help.pinterest.com/en/article/connect-to-other-apps-with-pinterest
For Telegram: https://telegram.org/faq
For Tumblr: https://tumblr.zendesk.com/hc/en-us/articles/226176987-Compromised-accounts

After deleting the account in your user panel or revoking access, your data on invoker will be deleted and you can also contact the support team to delete your information and account.

How is your information secured?

The security of your personal information is important to us.

invoker has implemented various measures to ensure that the information is adequately protected against unauthorized access, use, disclosure and destruction. Please keep in mind that risk can never be eliminated but can be significantly mitigated and reduced. You should bear in mind that submission of information over the internet is never entirely secure.

Security measures adopted by invoker include:

Access to the information stored within invoker's servers is restricted to a limited number of Agorapulse employees;
We use industry best practices to keep any information collected and/or transmitted to the Supported Platforms secure. The Site and the Service are all secured by SSL protocol, which provides encryption to all data transmitted;
invoker's servers are protected by a) firewalls establishing a barrier between our trusted, secure internal network and the Internet and b) IP restrictions, limiting access to whitelisted IPs;
Each Customer may only access information pertaining to its Social Profile that it is tracking and to the specific End Users interacting with such Social Profile. For Twitter and Instagram, each Customer may also access public content posted by End Users and containing specific keywords;
invoker uses third-party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology to run the Services. These vendors all offer best-in-class security.

invoker reviews its information collection and processing practices periodically and will review and amend this Privacy Policy accordingly.

invoker will do its best to resolve such issues within a reasonable time.

We may revise this Privacy Policy from time to time.

If You have any concern about your privacy, you are kindly requested to forward an email to invoker at support@invoker.chat containing a detailed description of your concerns.